What are lab-grown diamonds?

Lab-grown diamonds are diamonds created in a controlled environment that replicate the natural diamond formation process. They have the same physical, chemical, and optical properties as natural diamonds.

How are lab-grown diamonds different from natural diamonds?

Lab-grown diamonds are chemically identical to natural diamonds but are created in a lab rather than mined from the earth. They are often more affordable and environmentally friendly yet give just the same shine as Natural diamond.

Are lab-grown diamonds genuine diamonds?

Yes, lab-grown diamonds are genuine diamonds. They are not imitations and are chemically and structurally the same as natural diamonds.

What is the advantage of choosing lab-grown diamonds?

Lab-grown diamonds offer benefits such as lower cost, ethical sourcing, and reduced environmental impact compared to mined diamonds.

What types of gold do you use in your jewellery?

We use high-quality 10k, 14k and 18k gold in white, rose, and yellow gold which is BIS certified to create our jewellery, ensuring durability and a luxurious finish.

How do I care for my lab-grown diamond jewellery from Awaken Jewels?

To keep your jewellery looking its best, clean it regularly with a mild soap solution and a soft brush. Avoid exposure to harsh chemicals and store your jewellery in a safe place.

Can I customize my jewellery?

Yes, we offer Made To Order options for many of our pieces. Please contact us to discuss your specific design preferences.

What is your return and exchange policy?

We offer a 30-day return and exchange policy on most items. Please refer to our Returns and Exchanges page for detailed information and conditions.

How do I determine my ring size?

We provide a ring size guide on our website with a tutorial video on how to check the size.

Are your diamond jewellery certified?

Yes, our lab-grown diamond jewellery come with certification from SGL or IGI, ensuring their quality and authenticity.

Do Awaken Jewels offer free shipping?

Yes, we offer free standard shipping on all orders. Expedited shipping options are also available at an additional cost.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s site.

What payment methods do you accept?

We accept major credit cards, debit cards, and secure payment methods like Gpay and Paytm.

Do Awaken Jewels offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

How can I contact customer service?

You can contact our customer service team via email at support@awakenjewels.com or through our website’s contact form. We are here to assist you with any questions or concerns.