15 DAYS RETURN POLICY
Last updated: 28th Nov 2023

Product once returned under the 15 days policy (Date of Shipping Invoice) will be refunded 100 % of the value in your payment source (Credit Card/Debit Card/Net banking)

In order to be eligible for the return, the product should be accompanied by:

1. Original packaging in sellable condition with no scratches, wear and damage or alteration.
2. Certificate (If Any)
3. Invoice Copy of the Product
4. Warranty Card

* The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
* In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 21 business days of receipt of the product. If the mode of payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
* In case of 15-day Money Back policy, a Shipping Charge of Rs 750/- shall be borne by the customer for all the jewellery under this policy.
* 15-Days Return Policy is applicable only on available jewellery and NOT on Customised Jewellery.
* To request for return of the product under the 15-day Money back Policy, one must do the following:

1. Email to our Customer Care within 15-days from the date of Product Invoice on awakenjewels23@gmail.com
2. Call to our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.

* We reserve the right to modify this privacy policy at any time, so please review it frequently. Any required changes and clarifications will be updated with immediate effect on our website. If we make material changes to this policy, customers are requested to frequently browse through our policy to be aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.