Terms And Conditions

Terms & Conditions

Please read these Terms and Conditions carefully. By using this website or ordering products from this website, you agree to be bound by all of the terms and conditions set out below.

These User Terms and Conditions (“Agreement” / “Terms and Conditions”) govern your (“You”, “Your”, “User”) use of https://awakenjewels.com (the “Website”), including Awaken Jewel Lab Grown Diamonds Private Limited (“Company”, “We”, “Us”) and its offer of products for purchase on this Website.

This Agreement incorporates all policies and guidelines referenced herein. The Company reserves the right to modify or revise these Terms at any time by posting updates on this Website. Your continued use of the Website following such changes constitutes acceptance of the revised Terms.

Access to the Website

While we strive to ensure uninterrupted access, availability of the Website cannot be guaranteed. The Company shall not be liable for downtime, technical errors, or maintenance-related interruptions.

  • Certain sections require account registration.
  • You are responsible for maintaining confidentiality of your login credentials.
  • Any suspected breach must be reported immediately.
  • The Company reserves the right to disable accounts violating these Terms.

Product Information

We take reasonable care in presenting product descriptions and images. However, images are indicative only and actual products may vary slightly due to lighting, photography, or screen display variations.

Minor variations in size, weight, or finish are inherent in jewellery manufacturing and shall not be considered defects.

Prices

  • Applicable taxes and delivery charges are displayed at checkout.
  • Prices may be revised at any time without prior notice.
  • In case of obvious pricing errors, the Company reserves the right to cancel the order and refund the amount paid.

Orders

  • Registration may be required before placing an order.
  • Additional information (e.g., PAN/GST) may be required where mandated by law.
  • Orders are confirmed only after successful payment.
  • The Company may verify orders via phone or email.

Payments are processed through secure third-party gateways. The Company does not store card or banking details and shall not be liable for fraudulent use of payment instruments.

Availability

If a product becomes unavailable after confirmation, a refund will be processed within 30 days. Where feasible, an alternative product of equal value may be offered.

Delivery

  • Delivery timelines are indicative and may vary.
  • Valid government-issued photo ID may be required at delivery.
  • Customers must inspect packages before acceptance.
  • Risk of loss transfers upon successful delivery.

Certificate Diamonds

Loose diamonds and applicable jewellery are accompanied by certificates issued by independent certifying authorities. Certificates must be returned for eligible exchange or return requests.

Jewellery / Mounts

Diamonds set in jewellery may not be individually certified unless expressly stated. Certification is provided based on the nature and value of the jewellery.

Buy-Back & Exchange

The Company offers a Lifetime Exchange and Buy-Back Policy applicable within India, subject to eligibility criteria and quality inspection.

  • Original product, invoice, certificate (if applicable), warranty card, and valid government ID are mandatory.
  • Logistics charges, deductions, and timelines apply as per the published policy.

Privacy & Protection of Personal Data

User information is handled in accordance with applicable Indian laws and our Privacy Policy. By using the Website, you consent to data collection and processing as described therein.

Intellectual Property

All Website content including text, designs, images, logos, and videos is owned by the Company and protected under Indian intellectual property laws. Unauthorized use is prohibited.

Waiver & Severability

Failure to enforce any provision shall not constitute a waiver. If any provision is held invalid, the remaining provisions shall remain in effect.

Disclaimer

The Website and products are provided on an “as is” and “as available” basis without warranties, except as required under applicable law.

Indemnity

You agree to indemnify and hold harmless the Company from any claims arising from misuse of the Website or breach of these Terms.

Limitation of Liability

The Company’s total liability shall not exceed the amount paid by you for the product purchased. The Company shall not be liable for indirect or consequential damages.

Unforeseen Events

The Company shall not be liable for delays or failure caused by events beyond reasonable control.

Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

Contact Information

For queries or grievances:
📩 contact@awakenjewels.com
📞 +91-9574006400

By using this Website or ordering products from this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.